Shipping policy
Shipping Policy
At Enlighten Me, we prioritise getting your products to you swiftly and securely. Here’s what you can expect from our shipping process:
- Orders are dispatched daily on weekdays.
- You'll receive an email notification once your order is processed and ready for shipment.
Shipping Options and Rates
- Free Tracked Shipping within Australia: Enjoy complimentary shipping on all orders with a checkout value over $140.
- Flat rate of $12.50 for regular tracked shipping for all orders under $140.
Delivery Times
- Most orders will typically arrive within 2-4 days.
- Those in rural and remote areas may need to allow up to 8 days.
For a more precise delivery estimate, please visit the Australia Post website and enter your postcode and Chatswood NSW 2067 (our postcode).
Shipping Partners
We exclusively use Australia Post for deliveries within Australia, ensuring a reliable and efficient service.
Public Holidays
We do not dispatch on Public Holidays, so please consider this when estimating your delivery timeframe. At peak times (e.g. Christmas) there may be a slightly longer estimated delivery times due to high volumes being delivered by Australia Post. We endeavour to continue quick dispatch to ensure that you receive your products as fast as possible from our end.
Packaging and Care
Your products are carefully packed to prevent damage during transit. If you receive a damaged or incomplete order, please contact us immediately for assistance.
Email: info@enlightenme.com.au
International Shipping
Currently, we only ship within Australia.
Select Stockists may ship internationally - please check their websites for details.
Contact Us
For any shipping inquiries, special requests, or assistance with damaged orders, please reach out to our customer service team at info@enlightenme.com.au
Note:
- Shipping times may vary during peak periods and public holidays.
- Enlighten Me is committed to providing exceptional service and ensuring your satisfaction with every order.